Refund policy
We want you to be happy with your purchase! Due to the nature of our products, we cannot accept returns or exchanges for buyer’s remorse (e.g., wrong size, change of mind).
A refund or replacement will be offered only if:
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Your item arrives damaged.
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Your item arrives with a defect or printing error.
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You receive the wrong product.
To request a refund or replacement: Please contact us within 7 days of delivery with:
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Your order number.
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Photos of the issue.
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A brief description.
Exchanges
Exchanges for size or product issues will only be considered if there was a manufacturing error.
Order Cancellations
Orders can be canceled within 2 hours of purchase. After that, we are unable to cancel orders as production begins immediately.
Shipping Issues
If your package is lost or significantly delayed, we will review the issue and work to provide a replacement or refund as appropriate.
Contact Us
If you have any questions, please reach out to us. We aim to respond within 1–2 business days.
📧 Email: trouvaillemerakii@gmail.com
